Support

1. Getting Started

• Create an account: Sign up with your Gmail address and verify the 6-digit code we email you.
• Create a wallet: A Solana wallet is generated in your browser. Write down the 12-word seed phrase and keep it offline — it is the only way to recover your wallet.
• Or connect an existing wallet: Phantom, Solflare, Backpack and OKX are supported.
• Fund your wallet: Send SOL to your deposit address. You need SOL for trading and network fees.

2. Pulse — Token Discovery

Pulse streams live Solana market data into three lifecycle columns:

• New Mints — freshly launched, low market-cap tokens.
• Final Stretch — small-caps gaining momentum.
• Migrated — established pairs with deeper liquidity.

Set filters (min liquidity, volume, holders) to cut noise. Each row has a lightning Quick Buy button that buys using the per-column SOL amount shown in the column header — edit it to match your sizing.

3. Trading & Swap

The Swap tab routes through Jupiter across all major Solana DEXs. Before trading, open the gear icon:

• Slippage tolerance — 0.5–3% for established tokens; up to 5%+ for thin new launches.
• Priority fee — Fast / Turbo / Ultra. Higher fees land faster during congestion.
• Jito tip — optional bribe for priority block inclusion.
• MEV protection — routes to reduce sandwich-attack risk on buys.

4. Limit Orders

Limit orders watch the market and alert you when triggered:

• Buy limit — fills when price drops to your target.
• Sell limit / Take profit — triggers when price rises to your target.
• Stop loss — triggers when price falls below your level.
• Orders auto-expire after 30 days and can be cancelled any time from the Open Orders tab.

5. Portfolio

Track holdings, allocation pie chart and portfolio value history. The On-chain tab of Recent Transactions shows real deposits, sends and swaps pulled straight from the Solana blockchain, each linking to Solscan.

6. Security Best Practices

• Never share your seed phrase or private key with anyone.
• Vortex will never ask for your seed phrase via email, Telegram or support.
• Use a dedicated trading wallet separate from long-term holdings.
• Always verify token contract addresses before buying — memecoins are high risk.

Contact

Email us at support@vortex.trade or message our Telegram bot. Include your account email and public wallet address (never your seed phrase) so we can help faster.

Common Issues

Verification email not arriving? Check spam, wait 1–2 minutes, then request a new code. During heavy network congestion delivery can be delayed.

Swap failing? Raise slippage tolerance for thin tokens, add a priority fee, and make sure you have extra SOL for network fees.

Token not showing balance? Balances refresh every few seconds; if a token was just bought, wait ~30 seconds or reload.

Lost seed phrase? We cannot recover wallets. This is why backing up your 12-word phrase during wallet creation is essential.

Safety Notice

Vortex staff will never ask for your seed phrase or private key. Anyone who does is attempting to steal your funds.